opticians.asda.com

3.5
3.5 Based on 81 reviews

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Average Rating

3.5

/
5

81 Reviews

5 Star
54%
4 Star
6%
3 Star
2%
2 Star
9%
1 Star
29%

All Reviews

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Review Time

Dina Patel
It saddens me to give poor review. I feel this has to be said. Asda Park Royal. The chap who dispens

It saddens me to give poor review. I feel this has to be said. Asda Park Royal. The chap who dispensed my glasses used a patrician next to him (just to hide what he was doing) and was bending my frame with his hand. It’s a mess and I feel I’m stuck with uncomfortable glassed not to say that I’ve also wasted my good money after bad. Please sort this.

1
Date of experience: Feb 17, 2026
Terrible Experience

I ordered contact lenses on January 9th and received an order confirmation claiming I would be notified when my order was dispatched. After a week of no updates, I called the support team, who informed me that the lenses were dispatched on January 15th and that I should expect delivery within 7 working days from that date. When I inquired about the lack of a dispatch confirmation email, the representative stated they don't send such emails. Why mention it in the confirmation then? My previous suppliers delivered within 3 working days. Very unhappy with this inadequate service.

1
Date of experience: Jan 16, 2026
Juniper Sanders
Very Dissatisfied with Service

I have to give a 1-star rating as there’s no option for zero. I had my eyes examined at a location on November 24, 2025, and ordered safety glasses for work. As of January 15, 2026, I have yet to receive them. I have called multiple times, receiving only excuses in response. Proceed with caution if you’re considering their services.

1
Date of experience: Jan 15, 2026
Benjamin Barnes
Disappointed with Service

I'm only able to give 1 star because there's no option for zero. I had an eye test at a local store on November 24, 2025, and ordered safety glasses for work. It's now January 15, 2026, and I still haven't received them. I've called several times and just received excuse after excuse. Use this service at your own risk.

1
Date of experience: Jan 15, 2026
iDelBon
Great Value and Supportive Staff

I had an eye test and contact lens fitting at a local optician. The staff were incredibly patient with me as I struggled with inserting them. I had two separate appointments, and they were wonderful throughout the process. The optician was fantastic, and special thanks to the staff member who assisted me with the fitting. I'm very pleased with the entire experience and the added benefit of improved vision!

5
Date of experience: Jan 14, 2026
ReaZiiZ
Another Great Experience

I received excellent service from all the staff at the local optician. They were courteous and efficient, providing me with a perfect pair of spectacles in no time once again.

4
Date of experience: Jan 13, 2026
Viola Foster
Confusing Appointment System

I called yesterday to check when my eye test was due, only to find out it was scheduled for last July (2024). I was told that there was a system upgrade and some people didn't receive their appointments. I find this hard to believe. Can anyone else confirm this?

2
Date of experience: Jan 13, 2026
Curtley
Outstanding Service

The service was absolutely superb. The staff member was very professional. I received my glasses in just 4 days. I had to wait until Monday to pick them up due to my shifts. They were significantly cheaper than other retailers, and I am thrilled with my varifocals with reactive coating.

5
Date of experience: Jan 12, 2026
Wonderful First Experience

Our first visit to a local optician was fantastic. Everyone was helpful and the eye test was thorough. We were amazed by the pricing of the glasses, including designer options. The price listed was all-inclusive with no hidden extras. We would highly recommend this service.

5
Date of experience: Jan 10, 2026
Barry Baker
Frustrating Appointment Experience

I made an appointment at a local optician on January 2 for January 10 at 12:35. I arrived just 3 minutes late and then waited an additional 5 minutes before being attended to. I was told I was late and that I would need to reschedule my appointment. I found this cancellation policy unreasonable and decided to book elsewhere.

1
Date of experience: Jan 10, 2026

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