My first visit to Asda Opticians in Fareham started reasonably well. The staff were helpful, and I had a discussion with Andrew, the practice manager, about sunglasses and cycling glasses. He suggested distance glasses for cycling, but I explained I needed varifocals for both cycling and everyday use. Andrew confirmed the price was the same for single vision or varifocal lenses.Although the sample frames looked shabby, with chipped lenses, I decided to proceed. The eye test seemed fine, though I found the peripheral vision test frustrating because the optometrist, Pragnil, left the room twice, letting light in during what should have been a dark test environment.After the test, Andrew measured me for frames, and I chose reactions lenses for both pairs. I paid £300 for the test and two pairs of glasses, and was told they’d be ready in two weeks. A week later, I was excited to hear they were ready early. However, when I went to collect them, the assistant discovered both pairs had been ordered with single vision lenses instead of varifocals. The glasses were useless to me, so they agreed to reorder correctly.The next day, I received a voicemail from Andrew saying the optometrist had either not tested or not recorded my near vision results, meaning I needed another eye test. At that point, I decided to cancel the order and request a refund because three different staff members had made errors before I even received my glasses.To make matters worse, I couldn’t get a refund over the phone and had to visit the store. When I finally got the refund, I mentioned I hadn’t received an apology. Andrew then appeared and said he had apologized on the phone, which I felt was poor customer service.In summary, multiple mistakes by different staff members left me with no confidence in the service. I won’t be returning.
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