opticians.asda.com

3.5
3.5 Based on 81 reviews

...

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Mr Francis
Asda Cribbs Bristol. Don't waste your time.

Asda Cribbs, Bristol. Firstly I wish I'd looked at reviews before entrusting this company with my eye prescription. 46% five star and a staggering 41% one star! at the time of writing. Firstly, I felt the eye-test was rushed but was happy to try some contact lenses and was told I'd be called within 2 weeks for a fitting. This didn't happen so I called them only to be told that nothing had been ordered and that the lenses would definitely be ordered this time and that I'd get a call within another 2 weeks. Well guess what, no call so I called them again only to be told that no lenses had been ordered. So I've wasted 6 weeks for absolutely nothing. My advice would be to look elsewhere if you want to feel valued as a customer and by the lack of response to complaints here, Asda don't really want your custom, let alone your money either. All in all a very disappointing experience.

1
Date of experience: Oct 03, 2025

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