When I collected and had my glasses fitted, (Asda Minworth), I couldn’t see as clearly as I’d expected. Reading or distance were not much better than my other glasses (old prescription). I noticed that if I closed either eye and turned my head slightly outward, I got clear vision. This was on both eyes, so I queried my pupil distance measurement. The optician said it was slightly out, but not enough to make a difference (1 or 2mm). They then told me that my ‘expectations’ were unrealistic and I’d never get perfect vision. I explained that I just wanted better vision, but was basically gaslighted, made to believe I misunderstood and shouldn’t question them. They said if I was still unhappy, I had a month to go back. This was 2 months ago, then last night I saw my sister and she mentioned ordering new glasses. I tried hers on and was amazed at how clearly I could see both distance and reading. I am so upset and angry that I was made to feel stupid for thinking my glasses could be better! I’ll be going back on Monday to demand they be re-looked at and I doubt I will trust them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
