5 weeks from having my eye test and placing the order I am still waiting for my Glasses. After choosing my frames on 4/10/25 which went ok? I have always had one pair of plain varifocals and one pair of transition lenses for outdoor use. This was the same order at my last visit and the assistant of course knew this from her records. So I opted for the same again in my new frames. After getting home shortly after my visit and looking at the prescription I had an incline something was not right. so I rang the store and luckily I got through to the same assistant who served me. I asked her if she was sure I was having Transition lenses in my new frames. Her response yes of course and they are discounted so that reflected on the price. "This call must be recorded at Asda opticians". When I had a call to say my frames had arrived I went straight over as I was ready for them. firstly I was told my clear glass frames had a fault so they would have to go back? Then with reference to my transitions lenses they were not transition but sunglasses ? I brought this up with the manager on the department who was only interested in me paying a £68 premium as they apparently had not charged ?? not one sorry only denial of any wrong doing ? So stupidly I paid the premium? I told the manager to pull up the conversation I had with the assistant where I brought up the incompetence of this department.I was lied to and all I got instore was give me your money ££?? We are now on the 9th November and still no glasses ? However I received message on my phone yesterday saying my glasses had come into store but one pair has failed quality control again ???? you could not make this up.
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