Asda Eastgate Opticians I have been a customer for many years unfortunately I require yearly tests. I had seen a change within eight months, so I booked a eye test. Sure enough, I needed new glasses. Found and ordered two pairs! I have subsequently had to go back and forth to the store on four separate occasions. I live in Wickford! I attended yesterday to collect these glasses for the forth time. Tried them on, straight away, I could see they weren't right. The female staff have always been very accommodating and helpful. They advised me to take them home. I did, again my vision was impaired. So today I headed back! Please take into account my time. my fuel! I explained what was wrong.I spoke to a new member of staff, don't know his name, he was wearing a suit and a face mask, the man barley said two words to me. (Re - test) He spoke with the Optometrist, not in my presence, I waited around and tried on other glasses....Mary checked my eyes, by doing a pressure test. This was apparently unchanged, but I wasn't provided proof of this. So I can't confirm this. No other tests were undertaken. At no point did the Optometrist speak with me, he remained behind closed doors. Someone had had apparently spoken to the lab, again not in my presence, apparently the lab couldn't do anything!This is what has completely dumb founded me. Mary advised me that I would get a refund on my glasses I had purchased. I was told to go somewhere else!So they have left me with no glasses!I am now having to book another eye test with someone else, I have to pay for my eye tests. What a joke! I can't believe what happened to me today......
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