Review for Asda Opticians Blackpool I had a frustrating experience at Asda Opticians Blackpool, where an incorrect eye test resulted in glasses that were unusable, requiring new lenses after a follow-up test. The initial error was compounded by one assistant’s rude behavior and a narrative that felt dismissive—suggesting my responses during the eye test or an unlikely medical change in just 10 days caused the issue, rather than acknowledging a potential mistake in the test. I instinctively knew the glasses were wrong, yet I was made to feel at fault. Additionally, an unexplained colored film on the lenses was brushed off without clarification, which added to my dissatisfaction. With the manager absent due to health, the store lacked leadership, and for a large company like Asda, I expected better accountability.That said, one staff member was truly exceptional. Her professionalism, patience, and commitment ensured the issue was resolved, and without her, I would have lodged a formal complaint. I’m aware of Asda’s value, offering scratch protection, thinner lenses, and other add-ons typically priced . While I’m grateful to the outstanding service provided by a team member who has been there a long time…, Thankyou Jennie 🙏, I can’t fully endorse Asda Opticians due to the initial errors & poor handling and the lack of accountability. Thank you to the staff member who made a difference—you’re a credit to Asda. I have given 4 stars because of Jennie
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