opticiansdirect.co.uk

4.6
4.6 Based on 341 reviews

Our website offers a one stop solution for your prescription needs, stocking the largest and most up to date frame styles and trends in branded eyewear, alongside the latest in lens and coating technology from the worlds leading suppliers....

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Anna Cook
Disappointing experience with unhelpful support.

My experience was quite disappointing, and the customer service was lacking. I tried on some frames, but they were the wrong size. As a first-time buyer, I was unaware that ordering clear frames meant I couldn't size up for free, which wasn't clearly stated on the website. The representative I spoke with was neither helpful nor understanding. To make matters worse, I received a refund that was less than what I originally paid for the glasses. I cannot recommend or use this service again.

1
Date of experience: Dec 11, 2025

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