I recently had laser eye surgery at Optilase Carrickmines and found the experience extremely distressing. During the procedure, I was spoken to in an aggressive and intimidating manner while in a vulnerable position by the surgeon. I expressed discomfort and pain, but this was not acknowledged. The overall tone and handling during surgery left me visibly distressed. Additionally a frightening interaction immediately afterwards, when I attempted to go to the bathroom, left me feeling further intimidated and without basic privacy at a time when I was already shaken.
Since the procedure, I have experienced ongoing issues with my vision, along with anxiety and sleep disturbance linked to the experience, which has impacted my ability to work.
I submitted a formal complaint but have not received a meaningful response within a reasonable timeframe.Patients should expect to be treated with dignity, respect, and professionalism throughout. Unfortunately, this was not my experience. I have also requested my data access information and this has not been provided to me. I am been completely stonewalled by this company. I am so disappointed.
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Optilase is Ireland’s leading laser and lens eye surgery clinic, and as one of the first private clinics to be established in the country, is renowned for providing exceptional vision correction surgeries in Ireland.
Leading Medical experts including Ophthalmic Surgeons, Laser Optometrists, and Medical staff. We use sophisticated medical technology to provide the best laser and lens eye treatments available. Family-owned Irish business.See more
