The service is disappointing and lacks reliability. They provide only "approximate" turnaround and shipping times and do not take responsibility for delays in processing and shipping. I placed an order three weeks ago with a promised two-day turnaround and paid for expedited shipping, expecting delivery by December 9. They generated a shipping label on December 2 but didn't actually ship it until December 11. I was advised to check back on December 23 if it hadn't arrived by then. This order was for Christmas cards that I needed to send out, making a late arrival completely unhelpful. Their response: It’s frustrating when timing doesn't align. Unfortunately, orders that are already in production or have shipped cannot be returned or refunded simply because they are no longer useful or won't arrive on time. Refunds are only applicable for defective, damaged, or incorrect items reported within 14 days of delivery. Since the order is in transit and the delay was due to shipping issues rather than a product defect, a refund is not available according to their standard policy.
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Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery.
Help: https://support.optimalprint.com/en-ca/
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