I ordered 5 prints of a photo but only received 4. When I reached out to the company's Help Center (which consists solely of a chatbot), they requested photos to validate my claim, which I provided. I followed up with the "agent" for three consecutive days and did not receive any acknowledgment or response regarding the issue. It's one thing to make a mistake on the order initially, but to completely ignore the mistake and the concern reflects a total lack of integrity from the company. My experience aligns with several reviews highlighting the company's inadequate customer service. I would recommend choosing a different service in the future!
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Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery.
Help: https://support.optimalprint.com/en-ca/
Aide: https://support.optimalprint.com/fr-ca/See more
