This has been the most frustrating and disappointing legal experience I've ever encountered. I regret choosing the service for my personal injury claim, which turned into months filled with delays, poor communication, unanswered emails, and a total lack of progress. In eight months, they accomplished absolutely nothing. I found myself constantly chasing for updates, yet nothing changed. Crucial evidence was not pursued correctly, information went missing, and I was left without clear answers or direction. I expected a professional approach, but instead faced confusion, silence, and unnecessary delays. My case handler eventually ceased all communication, even after several formal requests. This left my claim in limbo and caused significant stress, frustration, and disruption in my life. Due to the mishandling of my case, I am now considering legal action to recover the losses incurred from their delays and lack of responsiveness. No client should ever have to experience this. This entire ordeal has been deeply upsetting, unnecessarily stressful, and unprofessionally unacceptable. I strongly caution anyone thinking about using this service to reconsider. My experience has been exhausting, costly, and damaging. Avoid at all costs.
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Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.See more
