ABSOLUTE SCAM!!!!! - Do not buy!!!!!!!! CUSTOMER SERVICE DOES NOT EXIST! Spent a whole week trying to ask the most simple question of customer services, as th website was not allowing us to simply order a sizing kit without paying for a ring (how can we do that when we don’t know the size!). Followed all the instructions telling you that you just don’t choose the size, add a ring to the basket with the sizing kit and check out. It does not let you check out with just the sizing kit! Called the “customer service” number 4 times which seemed scammy as the person who answers doesn’t sound like they are answering a business call they just say “hello?” And then claim that they have to “pass the call on” and that someone would get back to us. Not once did they get back to us. Same with the “live chat”, THERE IS NO LIVE CHAT it does not exist! You go through to a Bot who says they will connect you with a human but then hours and days go by and again, after trying multiple times I was never connected with a real human. I even contacted them via Instagram and they ignored my entire question just to send one patronising line to say “just order it online” despite me going into detail about why this wasn’t working, and saying, how hard is it for your company to simply ship out a sizing kit??! A WHOLE WEEK and still no sizing kit?? Lucky for us because we were hoping to order 3 rings for Christmas! To top it off, I left a comment on a social media post on Instagram to warn others that the “customer service” DOES NOT EXIST and that this is a total scam company and they deleted my comment! They are very clearly a scam company and I’ve heard other people’s horror stories about Optim since too. STAY AWAY, do not waste your time or money!
Claim your business profile now and gain access to all features and respond to customer reviews.
