My most recent interactions I called got hung up on multiple times, was transferred and had to restart multiple times and to beat it all after finally thinking my address got updated and my username corrected as they input it incorrectly last time I called, well neither was ever corrected so today I contacted the chat on the app told her the problem and she stated I had to call and before doing so was trying to reset my password when I never requested it. Then she had the audacity to say she was going to disconnect the chat because of abusive language because I stated that changing from Suddenlink to Optimum has not helped their customer service. Again no assistance but to tell me I have to call a number where I have never been helped since I have been with this company even after the name change. I am disappointed that they call it customer service. I am a customer service agent for the State and yes we actually assist people. If you are paying these individuals as employees at least make sure they do their jobs. Look at the reviews, that alone should get the wheels moving to correct a bad situation and possibly allow your customers to feel like they were assisted. small things can do a lot but I would start with a better way of monitoring my agents and accountability. Otherwise the company will just change its name again to trick people into thinking things will get better
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Optimum HQ is located in Bethpage, NY. We provide high-speed Internet, Mobile phone, cell phones, and cell phone accessories. Also, our company offers digital cable television and home phone services to residential and business customers. Recently visited one of our new retail stores (dubbed "experience centers") yet? Well, stop by a location today! Choose us for all of your house internet, 5G, and moving internet service needs. See more