Review Time
I purchased a NEBO flashlight approximately six months ago and was initially satisfied with its performance until I contacted the company regarding a defective component. I initially offered to purchase the replacement part, given my assessment of its plastic construction as a potential point of failure.
However, I was informed that individual parts are not supplied and that a full replacement would be issued. I subsequently provided the requested photographs and proof of purchase. Two weeks later, I received notification that: 1) parts are not covered under their lifetime warranty; and 2) the specific model has been discontinued. This situation is concerning, especially considering the potential for widespread issues with this particular component. Given the unit's price point of $30.00, NEBO's business strategy appears to be quite profitable.
If you are seeking an economical flashlight for non-critical illumination needs, the NEBO product may be a suitable option.
However, it is important to note that the manufacturer, a Chinese company, appears to offer limited support for their product beyond its initial presentation and aesthetic appeal.
This truly has to be the worse internet service provider I have ever used. You pay for a service they dont deliver and they as a company dont want to send a tech out to fix it. but they still will bill you. also took me an hour to cancel and becuase it was off the billing cylce, they still billed me.
My upload speeds dropped to 1/10th of what I am supposed to have. I contacted chat support, they made me go through all the troubleshooting steps I had already done on my own. Then told me the soonest could send a technician out with a modem would be in 5 days. Once I agreed that that was fine, they said I was on a legacy residential account from another ISP they had bought out and told me I would have to call in. I asked them to simply ship the modem, and they disconnected the chat. This is not my first terrible experience with Optimum customer service. This has happened about 6 times over the years, and I can't get away from them because they are the only ISP at my location.
I’ve been an Optimum Internet customer for years, and I’m genuinely disappointed by how the company treats loyal, long-term customers compared to brand-new signups. Like many people, I’ve stayed with Optimum because I valued reliable service and assumed that loyalty would matter. But what I’m seeing now sends the opposite message: new customers are offered a $50 plan right out of the gate, while existing customers—who have paid month after month for years—are essentially told, “Too bad.”
What’s most frustrating isn’t just the price difference; it’s the lack of effort to keep the customers they already have. There’s no meaningful retention offer, no loyalty discount, and no willingness to meet current customers halfway. The message is clear: the best deals aren’t for the people who have supported the company over time—they’re for people who haven’t given them a dime yet. That feels backwards and frankly disrespectful.
This kind of pricing strategy creates resentment because it punishes loyalty. Long-term customers shouldn’t have to threaten to cancel, spend hours negotiating, or jump through hoops just to get a fair rate. If Optimum can provide a $50 plan to attract new business, then they can provide something comparable to the customers who helped build that business in the first place. Instead, they do nothing—and that’s exactly why I’m upset.
Optimum should rethink this approach. Rewarding loyalty isn’t just good customer service; it’s smart business. It builds trust, reduces churn, and shows customers they’re valued. Right now, Optimum’s actions say the opposite. And if nothing changes, they shouldn’t be surprised when long-time customers start looking elsewhere.
I have Optimum Internet, TV and so called Land Line Phone for 20+ years. So I decided to switch my cell phone service to them as well. RE: Internet. Recently I reset a computer that I have been using for y ears with Optimum's internet service. After resetting I could not connect the wi-fi, it had completely disappeared. I spoke with various levels of service techs at Optimum and one of the final techs I spoke with suggested something that I needed to do in order for the wi fi to work; this after the reset of my computer. I incurred some expenses in doing what he said was the fix to get the wi fi back up. When I contacted Optimum again, as the 'fix' he suggested, at my expense, did not work, amazingly this tech solved the problem with the wi fi connection without me having to use what I purchased and what I had done to get the wi fi functional. I should not have incurred any expenses, though not costly, but very time consuming based again on what a technician at Optimum told me would need to be done to get the wi fi back up and running. Also it must be noted, that Optimum frequently will tell you it is your equipment when there is a problem with internet services. Know my equipment very well and my system is maintained very well and carefully. I despise when they want to put the blame for a problem on my system. NOTE - Whenever I call their automated systems for a internet service problem, the system ALWAYS tells me there is a problem with my equipment and then we proceed to resolve it. The problem is always with the equipment and not with my computer.
.... About my switch to their cell phone service: I have now been on this for a few days. I did the set up over the telephone with them and it was painstaking. I had obtained the transfer pin from the old carrier and my account #. The Optimum rep kept questioning the transfer pin # insisting it should be four digits when it was 6. Once we cleared that hurdle and got the phone working, it was now time to move my contacts from the old phone to the new phone. After 1/2 hour of trying all sorts of ways, instructing me what to do, she decided to transfer me to another person. I could not believe that this was actually going to be done, transferring me, and it was. Now the next rep started the whole verification process with me again, and I told him that we were probably going to get disconnected because the battery on the phone I was speaking with him was going to need charging and so he quicky rambled off the name of a program in th app store and told me that program can move the contacts from the old phone to the new phone. And then the call ended. I have not used the program to transfer my contacts. I am going to call Optimum back in a day or so and see if they can walk me through the transfer. I don't consider that they have fulfilled their end of our agreement. Also ...
I received an e mail from the cell phone division stating that I had been automatically enrolled in an insurance protection program for the phone. In order to opt out, you have to cancel this service. I have tried three times to cancel, but I refuse to wait on hold for more than 5 minutes and the wait time is greater. they have no right to enroll me and bill me in a service or feature that I did not request.
...worth stating... When I call Optimum, the quality of the call is always poor. There is background noise all the time. I want to be able to communicate and hear clearly when working with a rep.
I may drop the cell phone service if I have to load all the contacts from the old phone to the new Optimum phone
For the last week now, my services have been interrupted because of the technical issues I am working from home now my job is about to let me go because of optimum and their lack of Internet. This company is full of bull. Crap they’re always going up on the monthly rates they are no good. Please do not deal with these people.
Worst Mobile company. Offered me 15 dollar promotion with a 90 days money guarantee if I cancel. I cancelled within a month because of activation issue, but they still billed me 67$. I explained to customer support, but they said there was no ticket about a 15 dollar offer and 90 day money guarantee. Total false advertisement and fraud.
They lie about the products and redirect you to get frustrated. I was informed they have an international plan, since I travel overseas constantly, I was happy. Informed me they have T-Mobile network and international plan. I was happy about the price for both. They misled me. The service is below par and their international plan is only Mexico and Canada. If I want other countries that T-Mobile carry with their international plan. I would have to upgrade and pay more. Practice extreme caution when dealing with this company. I would not recommend this company for mobile services. No good faith in their service.
Experiencing constant trouble connecting to the internet. The provided equipment is inadequate, and if you opt to use your own, the support team will blame your hardware for the issues. Customer service is very disappointing; they often face their own technical difficulties and are notorious for disconnecting calls when unable to resolve problems. The internet speed is sluggish and frequently disconnects, yet the rates continue to increase!
The technicians are always professional and helpful. However, over the past couple of months, I've experienced internet, TV, and phone outages almost every week. Dealing with the Customer Service Billing department can be quite frustrating. While they did provide a $7 and $10 credit, the representative made it seem like a grand gesture. You often have to explain the situation multiple times. They also tend to call excessively, sometimes 7 or 8 times in a single day, which can be really annoying. Once, I even received a call at 4am. No joke. I am considering switching to other providers.
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Optimum HQ is located in Bethpage, NY. We provide high-speed Internet, Mobile phone, cell phones, and cell phone accessories. Also, our company offers digital cable television and home phone services to residential and business customers. Recently visited one of our new retail stores (dubbed "experience centers") yet? Well, stop by a location today! Choose us for all of your house internet, 5G, and moving internet service needs. See more
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