optimum.com

I have Optimum Internet, TV and so called Land Line Phone for 20+ years. So I decided to switch my

I have Optimum Internet, TV and so called Land Line Phone for 20+ years. So I decided to switch my cell phone service to them as well. RE: Internet. Recently I reset a computer that I have been using for y ears with Optimum's internet service. After resetting I could not connect the wi-fi, it had completely disappeared. I spoke with various levels of service techs at Optimum and one of the final techs I spoke with suggested something that I needed to do in order for the wi fi to work; this after the reset of my computer. I incurred some expenses in doing what he said was the fix to get the wi fi back up. When I contacted Optimum again, as the 'fix' he suggested, at my expense, did not work, amazingly this tech solved the problem with the wi fi connection without me having to use what I purchased and what I had done to get the wi fi functional. I should not have incurred any expenses, though not costly, but very time consuming based again on what a technician at Optimum told me would need to be done to get the wi fi back up and running. Also it must be noted, that Optimum frequently will tell you it is your equipment when there is a problem with internet services. Know my equipment very well and my system is maintained very well and carefully. I despise when they want to put the blame for a problem on my system. NOTE - Whenever I call their automated systems for a internet service problem, the system ALWAYS tells me there is a problem with my equipment and then we proceed to resolve it. The problem is always with the equipment and not with my computer.
.... About my switch to their cell phone service: I have now been on this for a few days. I did the set up over the telephone with them and it was painstaking. I had obtained the transfer pin from the old carrier and my account #. The Optimum rep kept questioning the transfer pin # insisting it should be four digits when it was 6. Once we cleared that hurdle and got the phone working, it was now time to move my contacts from the old phone to the new phone. After 1/2 hour of trying all sorts of ways, instructing me what to do, she decided to transfer me to another person. I could not believe that this was actually going to be done, transferring me, and it was. Now the next rep started the whole verification process with me again, and I told him that we were probably going to get disconnected because the battery on the phone I was speaking with him was going to need charging and so he quicky rambled off the name of a program in th app store and told me that program can move the contacts from the old phone to the new phone. And then the call ended. I have not used the program to transfer my contacts. I am going to call Optimum back in a day or so and see if they can walk me through the transfer. I don't consider that they have fulfilled their end of our agreement. Also ...
I received an e mail from the cell phone division stating that I had been automatically enrolled in an insurance protection program for the phone. In order to opt out, you have to cancel this service. I have tried three times to cancel, but I refuse to wait on hold for more than 5 minutes and the wait time is greater. they have no right to enroll me and bill me in a service or feature that I did not request.
...worth stating... When I call Optimum, the quality of the call is always poor. There is background noise all the time. I want to be able to communicate and hear clearly when working with a rep.
I may drop the cell phone service if I have to load all the contacts from the old phone to the new Optimum phone

Date of experience: Feb 08, 2026