My upload speeds dropped to 1/10th of what I am supposed to have. I contacted chat support, they made me go through all the troubleshooting steps I had already done on my own. Then told me the soonest could send a technician out with a modem would be in 5 days. Once I agreed that that was fine, they said I was on a legacy residential account from another ISP they had bought out and told me I would have to call in. I asked them to simply ship the modem, and they disconnected the chat. This is not my first terrible experience with Optimum customer service. This has happened about 6 times over the years, and I can't get away from them because they are the only ISP at my location.
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Optimum HQ is located in Bethpage, NY. We provide high-speed Internet, Mobile phone, cell phones, and cell phone accessories. Also, our company offers digital cable television and home phone services to residential and business customers. Recently visited one of our new retail stores (dubbed "experience centers") yet? Well, stop by a location today! Choose us for all of your house internet, 5G, and moving internet service needs. See more