My experience with Optimum in Hendersonville, NC has been beyond frustrating and completely unacceptable. I moved to a location where they do NOT provide service. I contacted them to cancel my “pay-as-you-go” contract and was told I couldn’t cancel — even though they were fully aware they cannot provide service at my new address.
They continued to bill me for THREE MONTHS for services they were physically incapable of delivering. On top of that, they added late fees. Charging someone for a service you cannot provide is outrageous. Adding penalties for nonpayment of unusable service is even worse.
Instead of handling the situation reasonably, they hid behind policy and continued billing for nothing. This feels predatory and completely unfair to customers who relocate outside their service area.
If this is not corrected immediately, I will be filing formal complaints with the Better Business Bureau (BBB), the Federal Communications Commission (FCC), and the North Carolina Attorney General’s Office. Customers deserve ethical billing practices and basic common sense when service cannot even be provided.
Extremely disappointed.
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Optimum HQ is located in Bethpage, NY. We provide high-speed Internet, Mobile phone, cell phones, and cell phone accessories. Also, our company offers digital cable television and home phone services to residential and business customers. Recently visited one of our new retail stores (dubbed "experience centers") yet? Well, stop by a location today! Choose us for all of your house internet, 5G, and moving internet service needs. See more