EDIT to keep you updated: We took delivery of our brand-new camper on 2/7/26. It is 2/19/26 and we are being ignored by anyone we try to reach at Optimum RV to resolve the plethora of issues we are experiencing with our brand-new fifth wheel. We have called daily to try and reach resolution and either get a voicemail that is full or have to leave a message with someone. We have yet to receive a response from anyone that can actually help.The list of things wrong with our camper, including all the items previously listed below, include a slide out that is inoperable, and a broken pipe behind the living room fireplace wall that has sprayed water all over the interior of the wall. This is a brand-new camper.Rather than try to make things right, we are being ignored. The reason, we were told, is because they already took a loss on the sale to us.I cannot say this enough:RUN AS FAST AS YOU CAN!!! This place is unbelievably terrible in every way.Edit to add more: once I got home with my brand-new camper, we discovered that the batteries were completely dead and could not be recharged. We also discovered on the drive home that the trailer brakes were not functioning. I messaged my sales guy, Norm. I can see that he read my message, but I got no response. Shocking.We had a 1:00 PM pickup appointment, and from the start everything went downhill. The receptionist wouldn’t give us any estimate on when the camper would actually be ready, so we went to lunch to kill time. When we returned, Jason asked if we wanted to take the camper “as is” — not cleaned at all. That was extremely frustrating.We went shopping just to pass more time. When we came back, we waited hours before finally doing the walkthrough. During that walkthrough we discovered missing ladders and steps, plus a huge dent and scratch on the side of the brand new camper. They then had to scramble to find the parts we were missing.After checking out, they finally finished cleaning the camper. We hooked up and left — 7 HOURS after our scheduled appointment. To make matters worse, about 25 feet down the road the spare tire holder fell off and dragged across the pavement. Completely unacceptable and dangerous.The workers themselves were great. There were two amazing employees helping customers and one woman cleaning campers nonstop. The real problem is management, who did absolutely nothing while their staff was overwhelmed.Poor organization, poor management, and zero quality control. This experience was exhausting and disappointing.
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