Optimum RV is the worst company I’ve worked with in the outsourcing industry. There was no proper training, no clear process, and expectations were poorly explained from day one. The leads provided were extremely low quality and most customers were unreachable, yet agents are blamed for not closing sales.The tools, especially CDK, are painfully slow and make productivity almost impossible. On top of that, the management is completely unprofessional. Christy, the so-called manager, was disrespectful, disorganized, and showed no leadership or support at all. Instead of helping the team succeed, she focused on blaming people for problems caused by poor systems and bad leads.After only two weeks, I was removed without any prior notice or explanation. No professionalism, no transparency, no respect. Very disappointing experience. I would not recommend this company to anyone.
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