Optimum RV Service Department Tallahassee, FL:We have a 2014 Winnebago Tour that had oodles of issues. It needed a new roof, multiple new ACs, a large exterior dent repaired, among many other things. We wanted to sell after the repairs were done. I contacted Optimum RV and was put in touch with the sales team in Ocala, FL. I explained in as much detail as possible the hurdles that we faced. In the back of my mind I was thinking that we might just need to sell it for parts and told them as much.The unit was delivered to the Tallahassee location (a new location that did not yet have a sales team and the closest location to our home) on September 17, 2024. I touched base with the Ocala team many times but did not receive any updates from my queries. On October 31, I received a voicemail from the Ocala team stating that I needed to pick up the RV from the Tallahassee location because of the extent of the damages. ..?? I finally got someone on the phone in Ocala and she said that I was welcome to reach out to the Tallahassee location and speak to them... (a quintessential, "not my problem", attitude). Here is where my 1 Star review for the Ocala Sales Team and their lack of communication, effort and accountability goes to 5 Stars for the Tallahassee Service Team. I called the Tallahassee location and spoke with Ms. Shian. She was bright and cheery and told me that she was new and did not know about the RV but she would help me get the answers I needed. And she did. She directed me to the Service Manager, Mr. Brandon Desmond. He was very familiar with the unit and was not pleased that I had been told to pick it up as they most certainly would be able to fix it. He was open and honest about the extent of the damages, the cost, and the timeframe. It was not going to be quick and there were going to be delays since the unit was older and some pieces might take some time to locate. The process has been slow, but the unit is finally in the works to being handed off to the Tallahassee Sales Team!In the course of my time working with the Tallahassee Service Team, it sounds like there is new management that has prioritized team building between the different departments and streamlining processes to ensure things go more smoothly at their location. Hopefully their efforts will be recognized and mirrored at the Ocala location. In the few months I worked with the Ocala Sales Team I had approximately 5-6 different sales team members working with me come and go. At the Tallahassee location, Shian is still going strong and is as helpful and hard working as she was when we first spoke last November (it is now August 2025). Brandon, the Service Manager, is continuing to grow and train his team. He is incredibly thorough and takes pride in his people and his work. Seeing that kind of retention speaks volumes of a company and their ability to adapt and to grow. Thank you Optimum RV of Tallahassee!
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