I would not give them any stars if possible. I met with Will Goodman to look at a Newmar coach worth 250k I had concerns with the way the rv shook when driving. Well make sure you read all these reviews before dealing with this company. I should have read more and BELIEVED them. When I had my concerns after driving the rv Will had me sign a "WE OWE" aggrement stating the issues found and with that aggrement I had to put $5000.00 down or they would not even touch the rv to make any repairs to interest me in purchasing the rv. We after we discussed tires Will plain told me if we have to put a set of tires on it we will.You put the 5k down and we will fix it. Period or we will give you your money back. Well that turned out to be a huge LIE. After I left after leaving 5k as a good faith toward them repairing the rv to my liking so we could purchase everything just stalled. They repaired the few minor cabinet repairs that I could have done in an hour. But the biggest concern that I clearly stated to Will was the shaking when driving. Optimum took it to their guy and stated the rv still shook after getting tires balanced and that it was supposed to shake. This will be my fourth rv and none of them shake as I am in the tire and repair business and all my rvs drive like a dream. Wll after they said they could not repair it I tried to help and found a tire store close to them and they said they would take a look at it. after the tech put on 2 tires and said the other tires were out of round and it needed more tires. I had not got off the phone with the tires store when Will texted me from Optimum and said they were picking up the rv and it drove smooth as can be. Now why would the tire store guy tell me different. We were suppose to drive down june 14th to trade our newmar and pick up the newer one. Being skeptical I flew down instead and to my instincts the rv just still shook. We went back to the store and I was unhappy. I was tired of the back and fourth with the sales manager so Will got Rich Wosnoski one of the sales managers. As I stated to Rich what was discusse on the we owe aggrement Rich clearly stated the rv was in ready to go condition and if I did not take it I would not get my money back. I asked 3 times and Rich stated I was not getting it back. Well I left with out the rv and had to hire an attorney and go back and fourth for a month and a half. I spent hours on the phone calling the storeg getting put on hold for hours and never being able to get a hold of anyone I finally talked to someone who cared in the customer relations department. She read my attourneys letter and she helped me get a refund. DO NOT do business with these people as all the reviews are 100% TRUE as I found out. What was supposed to be a dream purchase turned into a nightmare. DO NOT USE OPTIMUM RV as they will take advantage of you and FORCE you into subpar rvs. AND THEY WERE ASKING THE HIGHEST AMOUNT FOR THAT EXACT RV I COULD GET ELSEWHERE FOR OVER 10-15K LESS!! Thats what you get for not reading reviews!!! AND KEEP IN MIND THEY HAVE A SERVICE THAT GETS RID OF THE BAD REVIEWS AS THIS IS THE THIRD TIME I HAVE SUBMITTED THIS REVIEW BUT I WILL KEEP POSTING TO HELP OTHERS!!!
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