Optum UHC Provider Relations.I am a mental health provider who has been trying to get credentialed with Optum UHC. The application was submitted March 11. It is now Aug 6. Though it has passed the credentialing process, the application is stuck in the loading information phase. This has been going on for over 3 months. I have spoken with numerous individuals and it has been escalated twice to provider network managers. They do not respond to emails and no one seems to know what the issue is. It is highly frustrating. Honestly, it does not appear that they care about their providers at all.
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Optum, a part of UnitedHealth Group, is a pharmacy benefit manager and care services group operating across 150 countries in North America, South America, Europe, Asia Pacific and the Middle East.