Name: optum.com
Telephone: 000000000
Rating: 1.2

Cindy Melton Guest

If I could use a negative star I would . This is the absolute worst company I have ever dealt with!

If I could use a negative star I would . This is the absolute worst company I have ever dealt with! I called and made a payment over the phone with my debit card and at NO time did I authorize them to put my card number on file. Suddenly, I look on my bank statement and see where they have been charging my card without my authorization and like I said, I didn’t even know she had put it on file. I was told it was a one time card authorization. Now I find out they have put my card on file and are charging it whenever they get good and ready to do so.

Date of experience: Feb 17, 2026

Susan Lewis Guest

2 months ago

Disappointing service quality

The service is quite disappointing. They keep canceling contracts with well-regarded health insurance providers and Medicare in the region. Many patients have been forced to seek new doctors.

Date of experience: Dec 14, 2025

MR Guest

2 months ago

Frequent cancellations of insurance plans

The service is quite disappointing. They continue to cancel reputable in-network health insurance providers and Medicare in the area. Many patients have been forced to find new doctors.

Date of experience: Dec 14, 2025

Nadine Butler Guest

3 months ago

Frustrating appointment attempts

I spent 30 minutes yesterday trying to reach a doctor's office for an appointment, without success. Today, I wasted 95 minutes before finally getting through, all while listening to terrible music. I have a concussion and need to see a specialist. An appointment two months away is not acceptable. The medical staff is great, but the management of the facility is seriously lacking.

Date of experience: Nov 18, 2025

Jemma Foster Guest

3 months ago

Service issues start from the top

Service issues start from the top. Customer support is severely lacking.

Date of experience: Nov 14, 2025

GH38 Guest

3 months ago

Endless hold times for appointments

It's impossible to get appointments. You are placed on endless hold, and they take messages but never return calls.

Date of experience: Nov 14, 2025

Sharon T. Guest

3 months ago

Avoid this service

I share the sentiment of many negative reviews. They claim to provide certain services but fail to deliver. When I requested a refund, they gave me the runaround. It's better to seek alternatives.

Date of experience: Nov 04, 2025

Edwin T. Guest

4 months ago

Deteriorating healthcare quality

This service is harming healthcare in the region. Even the staff acknowledge the decline. The executives are prioritizing profits over care, and investigations are underway due to the negative impact on patients.

Date of experience: Nov 03, 2025

Karin Guest

4 months ago

Concern over corporate greed

If I could give a lower rating, I would. As a former employee, I witnessed the decline in working conditions after the buyout. The focus shifted to profits, leading to the termination of many patients from their primary care. They refuse to bill certain insurance plans, prioritizing profit over patient care.

Date of experience: Nov 01, 2025

Adrien Cook Guest

4 months ago

Technical issues during virtual visits

I wish I could give this a lower rating. I had a virtual visit scheduled but couldn't connect due to technical issues. The representative was nice, but this happens frequently, wasting both our time.