My experience on today with Alethia was helpful. She assisted me as much as she could. The challenge that I am experiencing is finding a specialty physician. Alethia is in Member Services department. She did all that she could do. I would not recommend Anthem Blue Cross/Optum (HMO) plan but if you can afford it I would recommend the PPO plan (Blue Cross). The physicians that I encountered were pleasant and professional with the exception of one. I have encountered several physicians in the course of (3) years. The challenges are more on the administrative part of the HMO plan. I worked in healthcare. I know what quality healthcare administration should encompass. There need to be constructive improvements within this business entity. I hope that the necessary changes are implemented soon. This has been my experience.I hope that this is helpful. Blessings.Best Regards,Patricia
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Optum, a part of UnitedHealth Group, is a pharmacy benefit manager and care services group operating across 150 countries in North America, South America, Europe, Asia Pacific and the Middle East.
