They are the worse. Be aware there is a Humana insurance that is under OptumCare. DO NOT DO THAT ONE!! They make you call almost 5-6 different phone numbers and 10 different reps. They even told me my doctors was out of network thru Humana, he is In network. There system is not working and they cannot see on their end the Humana provider network site. Please contact Humana and make sure you are not under the Humana OptumCare plan.
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Optum, a part of UnitedHealth Group, is a pharmacy benefit manager and care services group operating across 150 countries in North America, South America, Europe, Asia Pacific and the Middle East.