I am extremely disappointed with my experience with Opulent Vogue. I placed an order expecting to receive the necklace I had purchased, but instead I received a completely unrelated item - a bike pedal.I contacted their customer service immediately and have since sent multiple follow-up messages, but I have received no response or assistance whatsoever. This is particularly frustrating as their website states that customer queries will be responded to within 24-72 hours, which clearly has not been the case.The lack of communication and accountability is unacceptable. As a customer, I expect basic customer service and a prompt resolution when a company makes a mistake.Until this issue is resolved and I receive the refund that I am owed, I cannot recommend this company to anyone. I would strongly advise others to be cautious when ordering from Opulent Vogue.
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