Ordered for the first time as my daughter wanted a pair of earrings on 2/12/25. Eventually arrived on the 22/12 damaged. After several emails I eventually got a response saying that I need to return them within 14 days of delivery at my expense and that’s not guaranteed a refund. So will cost me more money to return them via courier as they want them completely tracked. I will not be paying for return postage to china for a faulty item they sent out. Have raised a dispute through my bank to get my funds cleared. Absolutely awful customer service and wish I had read the reviews here before hand. The only good reviews must have been paid for and not genuine. Avoid this company at all costs and take your money elsewhere. Agree with other reviewers stating it’s a scam. Update; opulent vogue are disputing my bank despite all the evidence I’ve provided to them with emails etc and how I still have the product and it hasn’t been returned and refunded. Absolutely shocking service from a clearly fraudulent company.
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