I’m sat in the Hemel Hempstead branch and have been here since 4pm and it’s now 6.50pm. I was really excited as it’s my birthday today and my family and friends had planned a surprise. It took almost half an hour to get drinks then the starters eventually came at 5.15pm. Other tables were served, ate and left. The mains did not come out until 6.48pm and all the food was cold. I asked for the manager and his customer service was attrocious, trying to blame my friends who went to top up the parking meter for why the food was late. The manager has taken the food away to redo but now I am afraid of what will happen to the food before it comes out. Not happy at all. They have ruined my birthday!Really rude, condescending manager who went away rearranged the cold food and brought it back. He made no effort to salvage the situation. Safe to say I do not recommend this restaurant to anyone for anything at any time!
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