I ordered a toothbrush online during Black Friday sales, expecting delivery in 3-5 days, but it took 22 days. They promised free gifts, including a styling kit that never arrived. Instead, I received toothbrush heads I had already ordered. Customer service was unhelpful, and I felt dismissed when I raised my concerns. Overall, my experience with online purchasing has been poor, and I recommend opting for other retailers with better customer service.
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