⭐☆☆☆☆ Extremely Disappointing Customer Experience
I am extremely disappointed with my experience ordering directly from Oral-B, a division of Procter & Gamble.
I originally placed an online order during the Cyber Monday promotion for the iO Series 10 at the advertised price of $269.00. I provided all required information, including valid credit card details, and the charge was approved by my credit card company. Despite this, Oral-B cancelled the order overnight with no explanation.
I called customer service and spoke with Kaylee, who could not determine why the order was cancelled. She advised me to place the order again and assured me Oral-B would honor the Cyber Monday price. I did so, and once again, Oral-B cancelled the order.
On Wednesday, I called again and spoke with Jake, who told me to reorder and confirmed the Cyber Monday deal would be honored. That order was also cancelled.
On Thursday, I spoke with Jason, who provided case number 284246642. He instructed me to place the order again at the full price of $369.00 and assured me that Oral-B would reimburse my credit card to reflect the $269.00 Cyber Monday price. Even after following these instructions exactly, the order was cancelled yet again — this time at 5:30 PM on the fourth day — once again with no explanation.
I called back on Friday and spoke with Jake again, who transferred me to a supervisor named Austin. Nothing was resolved. No one could explain why the system continued to cancel my orders, and no solution was offered.
I have been using Oral-B toothbrushes since I was 10 years old, and I am now 71. I have been a loyal Oral-B customer since I left home at age 18. This is no way to treat a long-standing customer who has purchased your products for decades.
At this point, unless Oral-B can resolve this ongoing issue and honor what was repeatedly promised, I will be looking elsewhere. This experience has been frustrating, time-consuming, and deeply disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
Explore Oral-B's electric, manual and battery toothbrushes. Read important information on how to maintain good oral hygiene and a healthy smile.