I purchased a roaming option that never worked and spent over an hour with multiple agents who couldn't resolve the issue. Worse yet, after my mother's passing, I repeatedly asked to remove her from my contract, only to be hit with a termination fee that didn't even exist in their system. I had to visit a store and pay blindly before they finally processed it. This company engages in abusive practices and lacks accountability, even in sensitive matters like death.
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