I booked one of their trips to Iceland, 3 nights, Niagra 2 nights New York 3 nights.NO MENTION WAS MADE OF VISA REQUIREMENTS AT ALL. 5 months later I realised myself that they may be required, so I set about obtaining them, only to be refused for a Traffic Conviction. Orbis did not accept any responsibility for allowing the booking before visas were granted. We had to cancel the Canadian and American sectors of our holiday, and Orbis demanded a further £350 to settle the account. I asked them to alter the flights which were already booked from Iceland back to the UK, so that wecould still spend 3 days in Iceland and fly straight home. They charged another £450 for the one way flights. I later found that I could've booked them myself for £70 each.Then Orbis asked me to alter my review of thier dreadful service...so I've written another. They do not care about you.I met 3 other couples in Iceland who were on the same holiday, all were hugely disappointed with Orbis.
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