I am quite frustrated with the customer service. I emailed about a warranty for a broken product, requesting a replacement. It took ages to get a response, and while I was waiting, I added items to my cart. When I logged into my account, it automatically completed my purchase, even though I was still awaiting a reply. When they finally responded, they offered a refund instead of sending a replacement, but wouldn't refund the shipping. I insisted on a replacement, but they only issued a partial refund and sent the items in my cart. Unfortunately, the clip sent was not the correct one I needed. I emailed again asking for the right clip and they are still taking days to respond. I’m really disappointed. It's frustrating that a $40 clip broke in less than a year, and the customer service has been lacking. Update: I was contacted by another team member who issued a full refund and is sending the correct clip. I appreciate the resolution!
Claim your business profile now and gain access to all features and respond to customer reviews.
At Orbitkey, we focus on reducing clutter, so you can focus on the more important things in life. Inspired by intentional living and contemporary industrial design, Orbitkey is an organisation brand helping people live better lives through clever and innovative organisation solutions.
