Due to circumstances beyond my control, my plans changed - I attempted to cancel a reservation completed through Orbitz (expedia) THREE weeks in advance of the date of check-in. I called this specific hotel to ask to cancel and was told I could but should do it through the company I made the reservation through. I called the Orbitz and was told they would need to contact the hotel. This back and forth resulted in a decision by them to not cancel the reservation. Again, it is over THREE WEEKS IN ADVANCE. This makes zero sense to the customer. I will no longer be booking through Orbitz. I will be avoiding Days Inn. How these two companies can ever make a pledge to respect the customer is beyond me and deserves to be publicly called out.
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