Review Time
Due to circumstances beyond my control, my plans changed - I attempted to cancel a reservation completed through Orbitz (expedia) THREE weeks in advance of the date of check-in. I called this specific hotel to ask to cancel and was told I could but should do it through the company I made the reservation through. I called the Orbitz and was told they would need to contact the hotel. This back and forth resulted in a decision by them to not cancel the reservation. Again, it is over THREE WEEKS IN ADVANCE. This makes zero sense to the customer. I will no longer be booking through Orbitz. I will be avoiding Days Inn. How these two companies can ever make a pledge to respect the customer is beyond me and deserves to be publicly called out.
Due to circumstances beyond my control, my plans changed - I attempted to cancel a reservation completed through Orbitz (expedia) THREE weeks in advance of the date of check-in. I called this specific hotel to ask to cancel and was told I could but should do it through the company I made the reservation through. I called the Orbitz and was told they would need to contact the hotel. This back and forth resulted in a decision by them to not cancel the reservation. Again, it is over THREE WEEKS IN ADVANCE. This makes zero sense to the customer. I will no longer be booking through Orbitz. I will be avoiding Days Inn. How these two companies can ever make a pledge to respect the customer is beyond me and deserves to be publicly called out.
AVOID!My dad booked a flight for my sister and I to fly from the US into Munich using the airline Icelandair. We had a connecting flight through Iceland. We had been looking forward to this trip for over a year.Fast forward the day before the flight, I was able to check in to our flight without problems. The only issue was a little exclamation mark symbol appeared next to my sister’s name, and we received 3/4 boarding passes. Her boarding pass for the first flight was not received and a message appeared saying “pick up boarding pass at airport counter”.The day of the flight we arrived 2 hours early, and we went to pick up the missing boarding pass. The representatives of Icelandair then said she was not allowed to fly due to EU laws, because her passport expires June 2026. I contacted Orbitz customer service to ask about transferring or refunding the flights. They said this is not an option for the tickets that were purchased, even when the situation was outside the traveler’s control. They apparently called Icelandair to see if they could provide a transfer or refund, and apparently the airline said no because “the EU law is written on the airline’s website and the airline’s rules state all travelers must have documents and passports in order by the day of their flight”. I pointed out that I was unaware of that since the tickets were booked through Orbitz, not the airline website, and that EU passport law is not explicitly stated on their website; therefore this was unavoidable. Their response was “we’re a travel agency, we don’t know every rule and restriction an airline has”. This lack of accountability and shift in blame onto the travelers is unacceptable. They basically scammed us of our money.Had this situation been handled differently, with more understanding of the situation and a willingness to help, I would have been happy to continue using Orbitz. However, I hope the $1,700 they kept in this situation is worth it, because they are losing out on customers that would have given them even more business. My family will no longer be using Orbitz and I will be spreading awareness to my friends to avoid using Orbitz. In the end, they will be losing more profit than they earned from our situation. As a travel agency, you absolutely should be aware of airline rules and restrictions if you’re going to punish your customers for situations outside of their control.
I booked my flight in January 2026 for out of Orlando to Rochester, New York April 25. I checked the booking to make sure there was no changes and the booking was no longer there. I called Orbitz. They said it was canceled in January and I received a refund. I never did receive a refund. I’m afraid this is probably a scam and now I’m gonna lose a lot of money on the cruise I booked. I am very unhappy and I see this is happened to more people than me so I warn people not to book through orbit until they can fix. Whatever problem is going on.
I booked through Orbitz and was extremely disappointed. The website was confusing, and after being charged multiple hidden fees, I encountered a major issue with my reservation. I reached out to customer service hoping for help, only to find that they have no real power over cancellations or hotel policies. Whatever the hotel decides, that’s final — Orbitz cannot intervene or resolve anything.After spending so much money, it’s shocking how powerless their support team is. They cannot fix problems, reverse fees, or negotiate with hotels on your behalf. This experience was incredibly frustrating and disappointing. I expected at least some support from a major travel platform, but clearly the hotels hold all the power, and Orbitz customers are left stranded.
I was moving and needed a large vehicle. I flew into town for one day to get everything done. Despite multiple confirmations leading up to my booking, the vehicle was not available when I arrived. I had to give away or throw away a lot of things. Customer service apologized profusely but not much customer service can do when the product is faulty.
I have used Orbitz for many years, but I'm DONE now! My out-of-state room was given to someone else! I booked it several weeks before my trip. I was on hold for over 2 1/2 hours trying to get resolution, only to be told another rep has to help me since I purchased a "package". I was on hold for another 2 hours (4 1/2 total), I took a phone screenshot. Finally I was offered $150 refund, but before the transaction was complete the rep hung up! I'm deleting this App after 15-20 years. Goodbye!
This has been the worst airline booking experience I’ve ever had. I purchased a ticket under the expectation that my entire trip would be with Frontier Airlines, only to later discover that one leg was booked on Spirit Airlines without clear disclosure. I have never chosen to fly Spirit, and this substitution was both misleading and unacceptable.When I attempted to resolve the issue, Spirit Airlines offered a “refund” only if I paid a $99 fee—and even then, it would be issued as a credit rather than a proper refund. This is not a reasonable or fair resolution.Furthermore, Orbitz’s handling of this situation reflects what appears to be a bait-and-switch tactic. The lack of transparency during booking and the poor quality of customer support only added to the frustration.This entire experience demonstrates a serious lack of accountability, transparency, and customer care. I expect better from companies operating in the travel industry.
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