I booked through Orbitz and was extremely disappointed. The website was confusing, and after being charged multiple hidden fees, I encountered a major issue with my reservation. I reached out to customer service hoping for help, only to find that they have no real power over cancellations or hotel policies. Whatever the hotel decides, that’s final — Orbitz cannot intervene or resolve anything.After spending so much money, it’s shocking how powerless their support team is. They cannot fix problems, reverse fees, or negotiate with hotels on your behalf. This experience was incredibly frustrating and disappointing. I expected at least some support from a major travel platform, but clearly the hotels hold all the power, and Orbitz customers are left stranded.
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