I’ve cancele a flight 2 months ago which they said was refundable within 24 hours and said my refund was processed on that same day and it should arrive in my account 7 to 12 business days. Days passed and I talked to about 5 costumer agent who kept confirming it. Till the last costumer agent told me she was “calling” American Airlines to confirm if they got my refund and told me they already sent it to make sure I contact my bank. I contacted my bank they said there was no refund from them. I tried talking to another costumer agent saying I was going to file complaint and they put me in a call with a supervisor who was so rude on the phone told me was gonna check my flight and never got back on the phone again. They wasted all my time and I felt like a complete fool! Don’t trust this company when you cancel flights!!
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