This has been the worst airline booking experience I’ve ever had. I purchased a ticket under the expectation that my entire trip would be with Frontier Airlines, only to later discover that one leg was booked on Spirit Airlines without clear disclosure. I have never chosen to fly Spirit, and this substitution was both misleading and unacceptable.When I attempted to resolve the issue, Spirit Airlines offered a “refund” only if I paid a $99 fee—and even then, it would be issued as a credit rather than a proper refund. This is not a reasonable or fair resolution.Furthermore, Orbitz’s handling of this situation reflects what appears to be a bait-and-switch tactic. The lack of transparency during booking and the poor quality of customer support only added to the frustration.This entire experience demonstrates a serious lack of accountability, transparency, and customer care. I expect better from companies operating in the travel industry.
Claim your business profile now and gain access to all features and respond to customer reviews.
