They lie. They don't keep their database updated. They all around offer poor service.I've been waiting almost a week for a refund around an itinerary that has nothing to do with me and everything to do with their poor business practices.Long story short, one hotel was bought out, but did not transfer their orbitz account. I rented a room from the 'old hotel' at the same address on Orbitz. Office was closed the day I showed up, no room, no service. Listing on orbitz was apparently defunct for quite some time and/or owned by the previous owner. It was never transferred to the new owners.So not only is the hotels' issue to straighten this up, it's on Orbitz's shoulder to keep their database up to date and refund me while they chase down what happened. They've wasted so much of my time, I may send them an invoice.They've said every day they're investigating and your refund will be done on the 19th and today is the 20th. It's still not here and they say wait another 24 hours? If it's not here by tomorrow 6pm est, I'm issuing a charge back. Give me my freaking money back you penny pinching, poorly managed, craphole where my money goes to, only to never return. This was my last reservation through this app.
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