Complete desaster. I call them to added a second last name to my reservation and they supposed to check the airline policies and they are not allowed to make changes and I lost the ticket or go like that to the airport and try to board. i never hear something like that, I called the airline and they say that information is completely wrong, the agency should. I called them back, they said again they can't do anything. I call the airline for the second time and they say that is no normal, they should know how to proceed, calle them and make a 3way call and I'll explain them how to make the change. I called for 3rd time to orbitz to the English line and the guy send me a form to complete. After 4 hours of my time waisted, I hope they will do it. Terrible experience!
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