I will never advise hotel booking on Orbitz. First of all, I prepaid the whole thing on the condition that I can change or cancel. But when it comes time to change, they will not honor it. Instead of agreeing to change the check in date like a normal operator, they insist on canceling the whole booking and making a brand new booking—which means much higher price and screwing the customer. I was astounded how they don’t care one bit about customer or honoring their commitment (I’ve been one for almost 2 decades). And the customer service has degraded so much. They don’t even bother to list a phone number—just “virtual assistant” that cannot help you in real time.
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