I received a vial that had exceeded its original beyond-use date (BUD). Initially, I didn't notice it (my oversight), but about a week after my first use, I experienced increased appetite and felt something was off since the first three months had been positive. Upon checking the vial dates, I discovered they were expired. When I contacted customer support, I was informed that a new sticker indicating an extended BUD should have been included. This raises a serious concern: how can I trust the effectiveness and safety of a product that's now 90 days past its initial BUD? Although they provided a report from a ‘third party,’ it did little to reassure me. As another consumer pointed out, considering the high price of these vials, shipping them after expiration raises significant safety and transparency concerns. It seems they might be trying to clear older stock by claiming extended usability. The response I received was disappointing, stating there was nothing else they could do, implying this was an informed purchase? I am extremely dissatisfied with how they handle their customers.
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