I’m updating my review from 1 to 4 stars because the support team quickly processed a refund after I contacted them using a different email. I suggest avoiding responses to their order confirmation emails, as they seem unmonitored, despite their misleading support name. The email that worked for me had a .uk ending, while the other did not. Additionally, the cancellation process can be quite tedious, leading you through various sites. I initially canceled, but it errored out without confirmation, leaving me unsure about my cancellation status. The maps service and apps are fantastic and would typically earn a 5-star rating, but due to a mild illness, I had to cancel my usage, which caused these issues. Now that they’ve been resolved, I’m feeling quite satisfied overall and look forward to returning when I can utilize the service again.
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