ordnancesurvey.co.uk

4.5
4.5 Based on 272 reviews

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Average Rating

4.5

/
5

272 Reviews

5 Star
78%
4 Star
9%
3 Star
5%
2 Star
4%
1 Star
5%

All Reviews

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Review Time

Paul Brough
The system is overwhelmingly focussed on creating routes (and doesn’t seem to pretend otherwise) rat

The system is overwhelmingly focussed on creating routes (and doesn’t seem to pretend otherwise) rather than on exploring and understanding the content of the maps as information. As a result it’s hard to use. I have found a way to use it, but I don’t think it is optimal and I always get an error message. I’m very disappointed. As it stands, I may not renew my subscription.

2
Date of experience: Feb 15, 2026
Morgan Andrews
Atumated fee renewal charged without sufficient notice. No one to answer customer service calls outs

Atumated fee renewal charged without sufficient notice.
No one to answer customer service calls outside office hours.
At the same time there was no response from the online chat facility.
Result? It appears I'm signed up to a service I don't really use for another year.
Customer beware of the trap! Make sure you cancel the auto license renewal in your account profile when you get hooked in by marketing offers.

2
Date of experience: Feb 15, 2026
Winston Barnes
Mixed feelings about the subscription experience

I subscribed to an annual plan (typically around £34, but £17 for the first year) to access my location on mapping services via my smartphone. While I haven't tested it extensively yet, I found the website challenging when trying to upload a second GPX file today.

3
Date of experience: Jan 10, 2026
victo007
Great seasonal deals with unique gift maps, but smaller sizes now.

Great seasonal deals available. I appreciate the unique gift maps, although they have become smaller. This year, I chose to go with the older maps. I'm somewhat disappointed that the company has ceased selling outdoor gear, as there's a limit to how many maps I can purchase.

5
Date of experience: Dec 13, 2025
Stan W.
Review Update: From 1 to 4 Stars After Quick Refund Resolution

I’m updating my review from 1 to 4 stars because the support team quickly processed a refund after I contacted them using a different email. I suggest avoiding responses to their order confirmation emails, as they seem unmonitored, despite their misleading support name. The email that worked for me had a .uk ending, while the other did not. Additionally, the cancellation process can be quite tedious, leading you through various sites. I initially canceled, but it errored out without confirmation, leaving me unsure about my cancellation status. The maps service and apps are fantastic and would typically earn a 5-star rating, but due to a mild illness, I had to cancel my usage, which caused these issues. Now that they’ve been resolved, I’m feeling quite satisfied overall and look forward to returning when I can utilize the service again.

4
Date of experience: Dec 09, 2025
The online platform was quick to navigate...

The online platform was easy to navigate and understand. I managed to order what I needed, and my delivery arrived so swiftly that I was astonished!

5
Date of experience: Dec 03, 2025
Jonni
Mostly satisfied but facing challenges...

I am mostly satisfied but encounter difficulties viewing maps in the operating system's application. It keeps prompting me to reload, but it doesn't work.

4
Date of experience: Dec 03, 2025
Lorraine M.
Custom map default positioning needs adjustment!

I ordered a custom map and entered my postcode. The default settings place the center (my home) perfectly in the middle, which sounds ideal for a personalized map, but it results in it being right on the central fold in all directions. To view my house, I have to open the entire map, and the folds will wear out with use. It's impossible to zoom in on the map section or see where the folds will be on the order page, so repositioning is just a guess. I requested a small discount to repurchase the map with a better placement but was denied. I bought a second adjusted one as a gift for my husband, but I won’t be purchasing again and feel a bit let down.

3
Date of experience: Dec 03, 2025
Helene
Prompt and effective service and delivery

Prompt and effective service with timely delivery. I would use them again. Don't forget to check for discount codes.

5
Date of experience: Dec 03, 2025
Carol Anne Harris
Outstanding service

Outstanding service.

5
Date of experience: Dec 03, 2025

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