I booked one of their properties through Airbnb. 2 weeks before my trip, the company messaged me and cancelled our reservation due to an "emergency" at the property. They also claimed they called me, but I had no missed calls in my call log, for either contact number I had in the booking. After looking for other houses to rebook, I found the same property immediately relisted, on the same dates I originally booked, for just under 3x the price I had ALREADY paid for the booking.I sent a message asking for explanation for them canceling. I received a response that they would reach out to the property manager for an explanation, but it's been radio silence since then. The only other change I've seen was them pulling the listing from AirBnB, but the house still shows up on their website (still more expensive than what I originally paid) for the dates I originally booked. Clearly, they just want to scalp a higher rental price for the house and were willing to throw a wrench in my vacation plans to do so.Not. Pleased.
Claim your business profile now and gain access to all features and respond to customer reviews.
