This was our second time using this company for our family vacation, and I say without hesitation that our stay this time was nowhere near the standards of cleanliness, customer service or pleasant as our first. When we checked into our place at 1521 Franklin St in Seaside, OR. We immediately noticed the washer had a tape placed over the lid with writing on it saying “ Do not use, I leak”. This was very disappointing because we specifically looked for a home with this amenity as we have children and it is a necessity. We called the company because we were NOT told prior to us “seeing” it on our own that this was not in working order. When my husband called the rep on the line stated she would contact maintenance and call us right back, we got no call back that day or evening. I even texted an after hours line and still no response. The very next morning my husband called again, the rep stated in the notes maintenance looked at it. He told her nobody came to the house as we were there all night. She then stated she doesn’t know that is just what’s in the notes and that the washer needs to be replaced. Again, very disappointing. Second, I noticed the home was not very clean. There was a small pile of dirt that was swept up against the counter by the bar stools, there were dust bunnies in the corner of the first bedroom, and when my son dropped his shirt on the floor and picked it up, it came with some unswept garbage (third bedroom). There is a standard of cleanliness and this was not it. We could not walk on the floors without shoes because you could feel the dirt on your feet. The home looked as tho the beds were made & toilet paper was stocked and that was it, no cleaning at all. Thirdly, our 14 year old child was putting her stuff away and found a sex toy and lube in the night stand that was left by a previous guest. That is both disgusting and embarrassing. We are vacationing with our children and for them to see that and have to explain that was embarrassing. This proved the house was not clean to ANY standards. The next morning (Wednesday) my husband called first thing in the morning since nobody called us back regarding our first issue of the washer. When my husband told her about how the home was not cleaned and how we found a sex toy left from a previous guest, she put him on hold to laugh, then came back on the line and said a member of management would call us back. Again, not to our surprise nobody called us back. Having to wait for a phone call regarding the broken washer, the dirty floors & unsanitary items left in this house put a huge damper and stress on our family vacation. Our stay was short but everyday that we were there we called the company a couple times a day to get these issues resolved but our calls, text, and emails went unanswered.Between the conditions of the rental property and the poor, or lack of customer service we received from this company is disappointing to say the least. If you want a relaxing vacation then do NOT go with this company.
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