The website did not allow us to pay and so my wife called up an agent. The agent said that the flight that we were looking for is no longer available and that the price has risen. My wife asked to cancel the purchase three times but the agent insisted that there are still options. I joined the call and asked to cancel but he still insisted rudely about being unable to cancel because it is already in process. Finally he said "Ok, I will cancel" and just hung up the phone on us. Never had this kind of experience booking a flight in my entire life.
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