Review Time
I placed an online order for airline tickets, for a total cost of about $700. I get an email from Orgmytrip saying they were unable to get that flight but can get another one for $1,000. Even though the bait-and-switch sounded shady, I was unable to get good tickets elsewhere due to the short notice, so I agreed. That is when the scam began. They first asked me to send traveler details and write on my reply "I agree," which I did. They said this will allow them to book the flight. Something seemed odd though, so I checked my credit card pending charges and found a $300 extra charge from a company called Green Dot Travels LLC in NJ, in addition to my $1,000 airline ticket cost. I wrote Orgmytrip back immediately but they would not reply, so I called the phone number listed on their email. A man with a heavy Indian accent answered, and when I requested a cancellation, he yelled repeatedly, "No! You pay! No cancel, no refund!" and then hung up. I am disputing the charge with my credit card company.
Due to banking restrictions and regulations in my country, I had difficulties to make the payment. Antonio Cruz from OrgMyTrip was very kind and helpful in getting the payments done. He dedicated 3 days of work to solve the problems and got us upgrades on the flight, adding luggage on board and in the hold for the same price. The process was transparent and secure and Antonio was very patient with me. I am very grateful for his commitment and invaluable help. I highly recommend this company!
The website did not allow us to pay and so my wife called up an agent. The agent said that the flight that we were looking for is no longer available and that the price has risen. My wife asked to cancel the purchase three times but the agent insisted that there are still options. I joined the call and asked to cancel but he still insisted rudely about being unable to cancel because it is already in process. Finally he said "Ok, I will cancel" and just hung up the phone on us. Never had this kind of experience booking a flight in my entire life.
I don’t even give them a 1 rating. They totally tried to rip us off. We had booked a trip (8 of us) & supposed to travel November 11th 2023. One of the travelers name was wrong. Her last name was in the middle name position & her middle name was in her last name position on the ticket reservation. When I called to change it (after 45 min) I was told that it would cost 600.00 & she wouldn’t be allowed to fly at the airport unless it was changed. Obviously I told them they were crazy. We called directly to United airline & they happily changed it at no cost. Talk about taking advantage.
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