EDIT: (Response to the company's reply)
Of course, you're not able to locate my order because it isn't under my name. But let's consider this: if you did find my order, would the product somehow improve just because it’s with my grandfather? What’s the purpose of even mentioning that? Can you magically transform amplifiers into real hearing aids just by accessing the order details? Well, you should just admit it's a sham because that's exactly what your product is. Customer service was nearly rude, very aggressive, and continuously tried to upsell my grandfather on a monthly subscription he didn’t require (I was listening in). The representative seemed like he was having a bad day and grew impatient as he had to repeat himself since my grandpa struggled to hear him. (Really? You work for a “hearing aid” company?) Now, regarding the product itself, it’s terrible. There’s a reason it’s priced at $99. Even the lowest volume is too loud, and they keep falling out after a few minutes. That’s why I put “hearing aid” in quotations earlier. These aren’t hearing aids; they’re just amplifiers. You get what you pay for. Real hearing aids are going to cost around $3,000. That’s just the reality. Happy holidays.
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